Cordiality Limited Terms & Conditions

This website is operated by Cordiality Limited and is hosted on Shopify.

By visiting our website and/or purchasing goods from us, you are engaging in, and bound by our Terms of Service and agreeing to our Terms & Conditions herein, and those additional terms and policies in hyper-links.

You can get in touch with us directly by using the facility provided on our website via the ‘Ways to get in touch’ link: https://www.yourcordiality.com/pages/customer-service

We will contact you using information supplied to process your order, this is usually via email, and on occasion we may need to contact you by phone to provide you with information relating to your order, or to answer any enquiries.

By placing an order with us, you are entering into a contract with Cordiality Limited to provide you with the selected goods and services.

Our acceptance of your order will take place when we email you our confirmation of your order, at which point a contract will come into existence between you and us.

Your statutory rights as a consumer under British Law are not affected by these Terms & Conditions and apply to goods ordered online or by phone or via email.

If we are unable to accept your order, we will inform you of this in writing and will provide you with a refund for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.

We will assign an order number to your order and tell you what that reference is when your order is accepted and processed.

When contacting us, it helps us speed up any responses to your enquiries if you quote your order reference in your communication.

We retain the right to change our terms.

The terms of your order will be based upon the terms shown here and within any linked policies and terms as posted on our website at the point you place your order.

Although we make every effort to display the items accurately, we cannot guarantee that a device’s display accurately reflects the colours of the items.

Product or packaging may vary slightly from images as seen on our website, which are for illustrative purposes, but aim to be as accurate as possible. Additionally, on occasion due to stock availability packaging may vary.

Due to the use of natural ingredients and flavourings in our products, it is possible that there may be some very minimal variations between batches on occasion.

These details will be confirmed to you on your email confirmation. Additionally, once your goods have been dispatched, you will receive notification and tracking reference subject to the delivery service selected.

If our supply of the products is delayed by an event outside our control, then we will not be liable for delays caused by the event.

If no one is available at the delivery address you have provided to take delivery (and the products cannot be posted through your letterbox or left in a secure place), our nominated carrier will contact you to make alternative delivery arrangements.

If you do not collect the products from our nominated carrier as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, our nominated carrier will contact you for further instructions and may charge you for storage costs and any further delivery costs.

If, despite reasonable efforts, our nominated carrier is unable to contact you or re-arrange delivery or collection we may end the contract and any refunds due will be subject to the safe return of the goods to us and the deduction of any delivery fees paid and associated costs.

Products will be your responsibility from the time we deliver them to the address you provided for delivery.

You own the product/s once we have received your payment in full.

On rare occasion, we may have to suspend the supply of a product to deal with technical problems or to make minor technical changes; or update our products to reflect changes in relevant laws and regulatory requirements.

You have the right to change your mind. If you wish to return your goods, this must be within 30 days of purchase. Unless faulty, your item(s) must be unused, with the seal unbroken.

The item should be in the same good condition as received and returned in its original protective packaging. You must also have a receipt or proof of purchase and have sent the item back to the address as specified.

You would not have the right to change your mind in respect of any special or bespoke products developed exclusively for or customised for you.

For example, if you ask us to make unique changes to a product including special packaging and labelling or developing a specific or unique product or flavour to your needs, then you would no longer have the right to return it.

The price of the product will be the price indicated on the order pages when you placed your order.

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced, or discounts offered incorrectly applied.

If you feel that you have been incorrectly charged, or a discount is not working, please do contact us to check this and resolve.

Please note that only current offers and discounts can be reviewed and that they must be active at the point of your contacting us, or our receiving an order from you.

We will from time to time offer discounts and promotions, the terms of these discounts will be clearly communicated and applied at point of order. These offers may use promotional codes or require signing up with an email to access.

Furthermore, they cannot be used in conjunction with any other promotion code or offer, and must be redeemed by the date published, if provided.

Promotional codes cannot be added to an order once the order has been placed.

Where free delivery is offered on orders placed over a certain value, the total value applicable will be determined less any promotional discount if used, once applied.

We reserve the right to adjust the price of our products throughout the year, including those already on sale. We are not able to adjust the price of any items already purchased.

Prices and terms for trade orders will be supplied upon request and subject to the order qty and delivery instructions required.

To supply the products to you and to process your payment for the products; and if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

We may share data with third parties in accordance with our privacy policy. You will have the ability to opt out of this by contacting us.

We may make changes to these terms from time to time and will notify any such changes by publishing the new terms on our website.

We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons, such as website updates. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

Additionally, we are not liable for any harm or damages related to the recommendation of, purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our specific request, you send certain submissions (such as contest entries) or without a request from us you send in creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. Noting that we are and shall be under no obligation to:

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, obscene, or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.

You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

This covers, but is not limited to the website design, company branding, and our products as published on it under our brand Cordiality ^TM.

Those works are protected by copyright laws and treaties around the world and all such rights are reserved.

You must not use any part of the content on our site for commercial purposes without obtaining a licence/permission to do so from us, or our licensors if appointed.

If you print off, copy, or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

These terms and the relationship between us shall be governed by English law, subject to your local mandatory rights.

For complaints that cannot be resolved otherwise, you may bring a claim against us arising from these terms in a court located either in England or in the jurisdiction where you live.

The content on our site is provided for information only. It is not intended to amount to advice on which you should rely.

You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

We are not liable to you for any loss or damage which you suffer as a result of reliance on any information located on this site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete, or up to date.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs and hyper-links to polices will remain in full force and effect.